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Repair Survey

Repair Survey

The City of Austin wants to know what happens with broken, damaged, or torn items in your home. Your input will guide recommendations to make repair more available. In this survey, we will ask you for information about yourself. This helps us understand which groups of people our programs reach. It also can tell us who isn't served by our programs. We will look at all the answers we receive and try to identify trends. It is helpful for us if you answer these questions, but they are not required. Your answers are confidential and anonymous. We promise not to distribute this information. We will not use it for any purposes except to improve our programs. 

This survey should take 10 to 15 minutes. This survey is being given by an AmeriCorps VISTA on behalf of Austin Resource Recovery.

(required) Do you live in Austin?

Yes
No
Closed to responses

(required) What is your zip code?

What is your age?

Under 18
18-29
30-39
40-49
50-59
60-69
70 or over
Prefer not to say
Closed to responses

Please select your gender identity.

Male
Female
Non-binary/third gender
Prefer not to say
Prefer to self-describe:
Closed to responses

Do you identify as any of the following?

Please select all that apply.

American Indian or Alaskan Native
Asian
Black or African American
Hispanic, Latino/a, or Spanish
Native Hawaiian or Pacific Islander
White
Prefer not to say
Prefer to self-describe:
Closed to responses

(required) What is your total annual household income?

Less than $20,000
$20,000 to $34,999
$35,000 to $49,999
$50,000 to $74,999
$75,000 to $99,999
$100,000 to $149,999
$150,000 to $199,999
Prefer not to say
N/A
Closed to responses
 
  

Repair is the process of fixing, mending, or altering an item to restore its function or return the item to a better state. For this survey, repair is limited to household goods (e.g., lamps, clothing, furniture, appliances, etc.). As you answer questions, please try not to think about repairs related to buildings (e.g., roofing, plumbing, HVAC).  

When you think of the definition above, are there other words or phrases you use instead of "repair"?

Closed for Comments

Please use this space for comments about your answers to the question above.

Closed for Comments

If an item breaks or tears, what generally keeps you from fixing it? Select your top three answers.

Note: If you do not repair items, select N/A.

I am usually able to repair my items (nothing keeps me from fixing items).
I don't have enough time.
I don't know how.
I don't know who to ask for help.
I don't have a computer and/or internet access.
It's cheaper or easier to replace the item.
N/A
Closed to responses

Generally, if an item breaks or tears, and you want to have it fixed by a professional, what keeps you from fixing it? Select your top three answers.

Note: If you do not get items repaired, select N/A.

I am usually able to get my items repaired by a professional (nothing keeps me from fixing items).
I don't know where to find repair businesses or professionals.
I don't have the time.
Service hours don't align with my work hours.
Services are too far away.
I don't have computer and/or internet access to look up services.
Repair services are too expensive.
I don't have a way to get to the repair shop.
N/A
Closed to responses

Are there items you wish you could fix or would like to learn to fix?

Closed for Comments

How familiar are you with the Austin Reuse Directory?

Note: This online tool helps Austinites find where to locate repair or rental services, donate or sell used items, and buy used or upcycled goods. www.austinreusedirectory.com

I have heard of the Reuse Directory.
I have not heard of the Reuse Directory.
I have visited the Reuse Directory website.
I have visited a business I found using the Reuse Directory.
Closed to responses

How familiar are you with Fix-It Clinics?

Note: These are free events where attendees bring broken household items and learn to fix them with help from skilled coaches.

I have heard of Fix-It Clinics.
I have attended a Fix-It Clinic.
I have not heard of Fix-It Clinics.
Closed to responses

What are the reasons you repair household items? Select your top three answers.

Note: If you do not repair household items, select N/A.

I repair to save money.
I repair so I don't have to replace the item.
I repair so I don't have to throw items away.
I repair to support local businesses.
I repair for fun or to practice the skill.
N/A
Other:
Closed to responses

How often do you repair each of the following items? Select N/A if the item does not apply to you.

Repair can include fixing something yourself, asking a friend/family member to help, or using a professional repair service.

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For each of the following statements, select the choice that best fits you.

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How much do you agree with each of the following statements?

If the statement does not apply to you, please select N/A.

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Contact Information

If you are interested in receiving updates about this project and future Fix-It Clinics, please provide your email address below.

Contact Information

If you would like information about participating in a 60-minute storytelling session on repair, please provide your email below.

For each of the following statements, select the choice that best fits you.

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